Most of the service calls and most of the automatic gate system issues are “the gate not closing”.
How can we resolve the no-closing issue on the driveway gate?
The issues on the safety sensor and not closing are directly detected by 98% of the accused times, 1% of the main control board, and 1% opening limit switch. Check the sensor’s faces and try to clean them.
To find a compatible gate’s safety sensor, contact a technician or the supplier you purchased it from.
If your installed safety sensor needs replacement during the warranty period, it is advisable to contact your gate company and submit a service request to avoid voiding the guarantee.
Send us a video check of the safety sensor tests by waving your hand and hearing the click from the motor side.
Also one picture from the top of the motor and limit sensor spot.
We will check them and get back to you soon.
If no clicking, and the safety sensor is the wireless type and has a battery inside?
Check the sensor’s batteries and after resolved, make sure the sensor cover is siled by silicon glue, to avoid water and spiders into it.
If you would like to resolve the issue yourself and the installed sensor is wired type, take both sides covers off and clean the cover, lens, behind the board, and input power.
Use a voltmeter to check the required electric power based on the information that you can find side of the wire connectors.
To emergency how to deactivate the safety sensor: Make and install a bridge wire to connect the NC and COM connectors that are only on one side.
If you need a replacement safety sensor for your driveway gate, send the model number or a picture.
After resolved, make sure the sensor cover is siled by silicon glue, to avoid water and spiders into it.
The instruction manual settings and voltage vary between different brands and models of gate operator systems and types of safety sensors, rendering them incompatible.
The safety sensors that come with the Italian/Chinese-made gate operator systems are not compatible with the common garage doors, and you can not use this kind of sensor directly in garage door opener systems.
If you are in Greater Vancouver, BC, our technician will come to your address and resolve the problem.
To have on-site technical services for your installed automatic driveway gate, if you have an account with Royal Gates, please send your request directly from your customer’s panel.
If this is your first service request, and looking for our recommendations, please send some pictures from the gate operator, main control panel, and receivers or your remote control to us using WhatsApp at 778 384 2800 or by email to retcc.ca@gmail.com.
You can click here to send your information and request directly to our customer hub and let us know your preferred dates to schedule a visit.
You will be contacted within one business day.
