Most common problems with automated gate openers and Ten Golden Rules:

Installing automatic electric gates is not that easy. It is a complicated process and this is why the future owners need to know what they will use the gate for.

They should thoroughly explain to the technician what the purpose of that gate will be so that the technician can recommend the most suitable gate for them.

The future owners will also have to choose between different materials, styles, colors, types of automation, and ways of opening.

There should be a safety check done by the technician before the gate is installed so that the technician can know if the gate is suitable for the given conditions.

As with any other device, some problems may occur during the installation process. These are some of the most usual ones.

1. Problems due to cold weather and low temperatures

There are several problems your gate might experience when the low temperatures strike. You might notice some delay in opening your gate, or even the inability to open it at all. Metal components will contract as the temperature drops and unless you are using grease specially intended for lower temperatures, the grease will thicken, too. All this makes it harder for the gate to move and open since it requires more power

another problem with automated gate openers is the battery since it is inside a metal box. Due to this, as the temperature gets lower outside, the internal temperature of the battery will also drop and this will make it harder for the battery to start because of the reduction of the electrochemical reaction. This reaction is meant to produce the electrical current which allows the gate system to operate.  You may have noticed that if you try to open it a couple of times, it will finally work.

Automatic Gate Opener

What happens here is very similar to what happens to your car when it is cold outside. When the engine won’t start because it is too cold outside, you can turn on your headlights for half a minute or a minute and then the engine will start. The same thing happens when you repeatedly try to start the engine. These actions create an internal resistance in the battery causing it to physically warm up from the inside, just enough to start the engine. If you hear a clicking sound coming from your gate, that is an indication that the battery solenoid switch is trying to close, but it can’t because the power is too weak.

Luckily for all of us, there are several corrective steps that a person can take. If you follow the order of these steps, you will get an inexpensive solution to your problem.

1. Disconnect the cables from the battery and then clean the ends of the cables, as well as the battery terminals.

2. If your battery box is made of metal, then you should take some Styrofoam insulation and apply a thin layer of it onto the bottom and the sides of the box.

3. Since Lead-acid batteries emit Hydrogen gas during the charging process, the top part of the battery and the battery box MUST be vented to eliminate the hydrogen and prevent a disaster such as an explosion.

WHAT TO DO:

1. Look at the solenoid switch and its electrical connections. You should look for corrosion and if you happen to find any, you have to clean the terminals.

2. Take care of the rollers and bearing surfaces. You will have to clean them and then apply grease which is specially meant for cold weather. You can find this type of grease in any store for automotive parts.

3. You should check the trickle charger and make sure that it is charging properly.

If all these steps did not help you and you still notice problems with the working of your gate opening mechanism, then I suggest you take your battery out and take it to an auto parts store to be tested under load. There they will tell you if you need to buy a new battery or not. If you need a new one, make sure you buy a battery that is rated for “High Cold Cranking Amps” and not the “Deep Cycle battery” because these “High Cold Cranking Amps” batteries are designed to provide maximum amperage for a short time, even when the battery and the weather are cold. “Deep Cycle battery” is meant for long continuous small amperage loads. This battery could be used on electronics in recreational vehicles or on boats and lights.

2. The gate is not reacting, moving, or making any sound

 First, you should check if the breaker and the switch are working properly.
 Check the outlet in which the gate is plugged. You can use some other device to see if they work when plugged into the same outlet.
 Then look at all your outlets to see if their ground fault interrupter is tripping. You have to check all of them because if GFI is tripping this action will cause power to be cut from any device in the GFI’s circuit.
 The problem might be the remote controller, maybe it’s broken, the batteries are dead and need replacement or it has run out of its “working hours”.

3. The gate doesn’t stop where it is supposed to

Other problems with automated gate openers:  If your gate doesn’t stop where it is supposed to it is mainly due to the limit switch nut or cam failing to hit the limit switch at the designated time. If you have a slide gate you’ll notice that a lever is holding the limit nut in place. It’s riding inside the slots of the limit nut. To solve this problem you have to press it back out of the slot on the limit shaft. This will put it back in its correct place.

4. The gate doesn’t open unless someone is standing next to it This problem can occur in two scenarios.

• One reason might be the antenna which was cut or just shortened. Try to put it as high as you can and be careful not to let it touch any other metal surface.
• The other might be that some other source of transmitting is interfering with your source. Check to see if there is any possible source of radio transmitting near where you live. This could be a radio station, a military base, a flight path, or an airport. If you do have these sources near you, then you will have to get a special receiver and an antenna.

Check the face of your receiver cover. It is common for gate openers to have separate receivers. Look for the names like Multi Code, Liftmaster, Linear, and Mega Code. Check your remote clicker because it will have the same name as the receiver cover. While pressing the remote you should listen and wait for the click coming from the receiver.

5. The gate doesn’t close Mechanical problems

• Check to see if something is blocking the gate physically. Check the wheel bearings to see if they are broken and check the chain and track too to see if they are any visible damage on them. For a swing gate, you should check the gate arm for damage, as well as the hinges since they could be stuck or even broken.
• If you still can’t find the cause then do the next thing. After making sure that the power supply is off, detach the chain for a sliding gate or detach the gate arm for a swing gate. Now try to move the gate to open/close it. If it can be done it means that there is nothing mechanical causing the problem. If you can’t move it means that there is a mechanical issue involved and that it would be smart to call a professional technician.

Electrical problems

• First, check to see if any of the other house residents have maybe entered the “hold open” command and if you didn’t know about this.
• Then you should check for the key switch. Maybe the corrosion took its toll on the electrical switch on the back of the key cylinder, or the fire department came to your house without you knowing it to test the fire department key switch and they simply forgot to put it back to its regular operation.
• This problem can also occur when devices like the photo eye or any other are preventing the gate from closing. You can check to see if the photo eye is working properly. First, check to see if the safety LED light is lit. You should find this light on the opener control board. Look at the reflector if you have one. Maybe it is misaligned or even wet. By waving your hand in front of the photo eye, you will find out if it is working properly or not. The clicking sound means that everything is in order. Sometimes insects can cause malfunction of the photo safety sensors and control boxes since they prefer warm places. You should check from time to time and clean them with a dry cloth.
• You should check the edge transmitters. These will be found on the gates with reversing edges. There could be a battery issue which means you will have to change the battery. Make sure you buy the right type of battery depending on the type of your edge transmitter. If there is nothing wrong with the battery, then the problem is the transmitter itself. The corrosion might have gotten to it or it might be damaged in some other way. You would have to replace that transmitter with a new one if this is the case.
• You should use the breaker to cut all power off. This action will automatically cause the gate to be released. Make sure to look at the loop detectors when you turn the motor on. The lights on the loop detector will tell you if you have a loop problem. Something may be putting pressure on the loop too. If the lights are lit red, then you’ll know that you have one of these two situations on your hands. The best way to get your gate fixed is certainly to call a professional technician to fix it.

6. The gate goes in the opposite direction

This is not a rare problem with sliding gates. Usually, the common cause of this problem is some kind of blockage on the gate track. Several things can be the blockage. Stones, papers, bags, pieces of other materials, and objects. This can be easily cleaned with a broom. Check the rollers to see if they are in good condition and working properly. There might be something stuck in them too.
If you happen to have a swing gate, then you have to check its joints to see if the lube has worn off. After doing this, you should make sure that the level of the gate is correct. You will do this by disconnecting the gate from its power source. Observe its behavior. It should sway evenly.

7. Remote controller doesn’t work

Another problem with automated gate openers As on any remote controller, there is a little LED light on the top part of it.
This light will be lit when you give a command to the gate to open or close.
If the light didn’t light up when you pressed the remote key, then your problem can either be the batteries or the life span of the controller.
Sometimes the remote control’s LED light shows on, but the amperage of the battery is not enough to send the signal to the radio receiver.
Try changing the batteries with the new ones.
If the problem continues after you have replaced the batteries then it is obvious that you need to buy a new remote controller since the old one has probably run out of its “working hours”.

Most of the remote control’s electronic boards get damaged when dropped off to the ground.
This can happen 10 times without any issue, but maybe in 11th time you were not as lucky as before, so you have to take care of the gate clickers and fobs, because of the reprogramming, and replacement of new remote control costs.
Inside all the remotes on the electronic board have an electronic part that is sensitive to shocks and damages may happen accidentally.
Because of that, all remote controls don’t have any warranty.

New remote controls need to be set with the gate opener’s radio receiver and it has to be done with a professional gate operator technician.
The instruction manual settings for each different brand and model of the gate operator systems and also the frequency of the remote controls are completely different, and not compatible with each other.
To find the best compatible gate remote, you can call a technician or a supplier from whom you bought it.
–> During the warranty period, if your remote control needs to be replaced or you need extra ones, better to call your gate company and send a service request because if you try to do it by yourself, the guarantee will be canceled!

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If you are in Greater Vancouver, BC, our technician will come to your address and program the new remote controller and your problem will be solved.

To have in-site technical services and get the extra remote controls for your installed automatic driveway gate, if you have an account with Royal Gates, please send your request directly from your customer panel.

If this is your first service request, and looking for our recommendations, please send some pictures from the gate operator, main control panel, and receivers or your remote control to us using text to +1 778 561 4530 or by email to retcc.ca@gmail.com.

-You can click here to send your information and request directly to our customer hub and let us know your preferred dates to schedule a visit.

-We will make contact with you, within a maximum of one business day.

8. When to use Manual Release Mode?

There will be situations when you will have to put your gate into manual mode. You may experience a power outage or your gate isn’t working because it’s broken or you forgot to do an annual service and it’s showing difficulties in its operating. If the power is off this mode will allow the gate to open and close. You should have a manual release key in your possession and the gate should have been tested to see if it works in manual mode.

9. The swinging gate doesn’t open

There can be three causes for this problem.

1.  The first one is because the remote controller is broken, its batteries are dead and they need replacement or it’s just run out of its “working hours”.
2. Then it could be your ascending driveway’s fault. If this is the situation you are in, then either make the gate open to the other side if it’s possible or just hang the gate to a higher post so it doesn’t reach the driveway as it opens.
3. Since the gate safety loop sensor is present at most gates, you should check it to see if this sensor is the cause of the malfunction. It is made to prevent the gate from harming any person, animal, or object that might be on its path. If the sensor notices an obstacle it reverses the gate process/disables it. If the sensors aren’t working properly, you should call a technician.

10. The gate keeps making a beeping sound

If your gate keeps beeping, especially during the night after the storm and making battery low sounds, you should try to add one more battery, that is, more power. It is possible that after the storm your battery might make sounds as if it is dead but the next day everything will be fine. This might occur with Mighty Mule Gate openers. If the trick with adding the second battery doesn’t work, then you can just contact our company’s customer support.

–> To have in-site technical services:

• If you have an account with us please send your request directly from your customer panel.
• If this is your first service request, please click here to send your information and request directly to our customer hub and let us know your preferred dates to schedule a visit.
• On the service request form, please upload some pictures OR text to 778-561-4530 OR email to “retcc.ca@gmail.com”.
• Pictures will go to your account automatically and also we could share them with our team to check out your project and make the best possible decision. (Some pictures of your driveway, driveway gate, posts, electrical wiring, gate opener, control panel, remote, and other subjects regarding your request.)
• We will make contact with you, within a maximum of one business day.

–>  To get an online fast estimate for your required driveway gate, you can click on “Fast Estimate”.

• After you submit the form, your request will directly come to our customer hub and we will make contact with you, within a maximum of one business day.
• To create a custom quote, need more information like design, dimensions, your address, name, and email.
• You can click here to send your information and request directly to our customer hub and let us know your preferred dates to schedule a visit (If necessary).
• On the service request form, please upload some pictures OR text to 778-561-4530 OR email to “retcc.ca@gmail.com”.
• We will make contact with you, within a maximum of one business day.